Working with world leaders in 24x7x365 communication service delivery

Since

We work in collaboration with an award winning outsourcing company that has been active for nearly two decades

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They have a capacity of over 20k staff

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Currently they satisfy over 18M interactions monthly

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And they offer a 24/7 365 day customer service

Africa Experts

People Focused Purpose Driven

JPT Consulting works with the top tier provider with 24x7x365 service delivery. They focus on delivering effective communication between you and your customers. They handle and resolve day-to-day enquiries as well as effective problem-solving if things get tough.

They hire the best, most energetic and passionate people in the business whose primary goal is to delight our clients and their customers by providing the best contact centre experience. Their people understand the importance of providing the best experience to your customers, so that they truly represent you in everything they say and do.

They have created a business that is responsive and reliable so that they can meet any challenges that come their way.

Growing and evolving

JPT Consulting has selected to work with an international, African based business process outsourcing organisation whose focus on growth, quality service delivery and commitment to establishing long term partnerships which has enabled it to become the top tier BPO operator in Africa. They transform how they do business while retaining the essence of what makes them competitive, flexible and adaptable in a dynamic global business environment.
They are a diverse organisation that operates across South Africa, Kenya, Ethiopia, Rwanda and Ghana. They focus on people combined with their client centric operating model has created a business enhancing, multi-channel, multilingual delivery center capability servicing a global customer base 24x7x365.

Cooperation

Versatility

Digitalisation

Social Responsibility

Our socially conscious operational design

Our South African partner prides itself on improving their customers business and adding significant value which is etched in the very fabric of their company.

Impact Sourcing Innovators that proactively work with women and support Africa’s youth through education and job creation. They provide unique training and work opportunities for highly driven skilled young people who come from disadvantaged backgrounds. As a result, this helps set them up for future success as well as helping them make an immediate positive impact on their families.

They achieved this by creating an affiliated training Center to enable world class recruits to match your specific business requirements, ready to be employed as quickly and smoothly as possible, with a socially responsible reach to all local communities where there teams live and are able to support their families.

Expertise

Infrastructure supported by world class expertise

Across the technology infrastructure and IT expertise the delivery centers are supported by IT staff, specialists, managers and engineers. The IT teams have extensive experience in different sectors of business to provide IT solutions that are suited to their specific partners.

The team has extensive experience with:

Active Directory, Azure, AV and Malware management, AD Group Policy, Folder Redirection, DHCP, DNS, MS O365, Distribution Groups, SharePoint & OneDrive, MS Teams, Mimecast, Power BI, MS SQL, CCNA, SCCM, Linux, VDI, VMWare, Wireless Technologies, Microsoft Office, Desktop Hardware, Laptop Hardware, Server OS, Troubleshoot OS, Firewall Management, Whitelisting, Storage Partitioning, Network Switches, VLANs – Add & Editing, Subnetting, WAN Management, 3rd Party apps ( Libra \ PRTG, Etc.), Analysis, Testing, Risk Management.

Industry certifications the team has obtained:

CompTIA: A+, N+, S+
Fortinet: NSE1, NSE2, NSE3, NSE4, NSE7
Diploma in IT
Amazon Web Services Practitioner
Cisco: CCNA & CCNP
Microsoft O365
Microsoft MCP, MCSE, MCITP
Kaspersky – Certified Professional
VMWare VCP 6

Transformation Partner For Our Clients

Capability

1st Language Capabilities
Neutral English Accent
Understanding of Sarcasm & Humor
Young, Energetic & Motivated

Commitment

Low Attrition QA and
Compliance Monitoring
Secure and Reliable
Infrastructure Job Creation and Impact Sourcing

Cost

Cost competitive
Optimised Supervision
State-of-the- Art Tech
Tiered Pricing Structure for Future Growth

Transparent, supportive and collaborative

They think differently. Improving their customers’ businesses and adding significant value which is part of their core solution design. They have optimised and devised solutions for many clients from concept & design to deployment & enhancement. Their mobilisation and transition timeline will match your expectations and provide the advantages that a current network provider delivers based on an efficient journey, concurrent where possible from recruitment through the nesting period and then B.A.U.

Competency

Culture

Clarity

Case study

Our latest placement:
Commercially sensitive information so no names or company names can be given.

Client

A large European and UK Group employing approximately 2500 plus people in their own on shore contact centres.

Goal

Their objective to increase the value of the company as they are primarily owned by a large investment fund.

Target

The delivery plan is to migrate a total of 1,000 to 1,500 staff to SA, increasing numbers monthly by replacing the natural attrition of staff in the UK with off shore staff. As people leave there is a turnover of staff those staff are replaced in South Africa to avoid any backlash on redundancies etc

Result

They estimate that once at the desired capacity they will save around 10-12 million pounds each year on their operating costs which will therefore be directly reflected on their bottom line and EBITDA, with no downside as productivity and sales have been proven to increase with the quality of SA staff.

They value the company at a 12 times multiple of EBITDA, so the increase in value will be between £120M to £144M plus.

Satisfaction

They are mid-journey and extremely happy having recommended the services to their wider holding group.

They are also delighted with the social responsibility aspect which transforms thousands of lives by providing employment and training to talented but under privileged young people. As a responsible group they take social responsibility very seriously and were keen to employ a diverse talented pool of employees.