socially conscious outsourcing
Training People
A quality framework customised & industry aligned
The quality journey begins with a team of dedicated quality assessors undergoing full classroom training, accreditation as well as any external quality certification that may exist. We recommend a high frequency of calibrations for the first 2-3 weeks after classroom training to drive accuracy of understanding and alignment with your quality team (our internal accuracy KPI is benchmarked at 95%).
Experience
Growing
Learning
Skilled
Cabable
Willing
Our partners have two quality approaches, the first looks at a custom-made quality scorecard which is either prescribed by the client or built internally by our quality team which will conform to your business and compliance objectives as well as internal standards of quality. A typical quality scorecard or framework will consist of various elements that looks at the entire customer journey, some examples are conversational skills, questioning skills, ability to empathise, product knowledge, trouble shooting skills and others.
The second quality approach is the internally designed C3 methodology, which looks at the customer, company and compliance from a 3-dimensional perspective, providing an in-depth view into areas of opportunity related to customer experience and business improvement opportunities to improve customer satisfaction, customer retention and process efficiencies.
Career Box
They think differently. Improving our customers’ business or adding significant value is not only a differentiator for our partner, but also etched in the very fabric of their company.
Impact Sourcing Innovation
CareerBox – Impact Sourcing Innovators that proactively work with women & support Africa’s youth through education and job creation. Through CareerBox we provide unique training and work opportunities for highly driven skilled young people who come from disadvantaged backgrounds. As a result, our partner helps set them up for future success as well as helping them make an immediate positive impact on their families. CareerBox has a target of changing an additional 100,000 lives by 2025, impacting over 250,000 lives.
They have further planned to establish CareerBox centres out in the community as well as at all new sites that are launched to ensure they have a broad socially responsible reach to all local communities where their teams live and support their families’ lives.
UPLIFTING OUR YOUTH THROUGH DEMAND-LED TRAINING
Educating those willing and eager to learn, delivering a long-term solution to our continent’s unemployment crisis. We are in the business of building careers for the youth, knowing full well that the first step towards gainful employment can lead to a lifetime of opportunities and growth.
A non-profit company, CareerBox identifies and trains candidates from underprivileged townships and places them in entry-level digitally enabled jobs.